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Owned and operated by DojoForge, our team is ready to help with equipment questions, order details, or product guidance.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and carrier details. You can use that link to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If your smith machine, reformer, or other equipment does not meet your expectations, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
Yes, exchanges are available within our return window. Contact our team with your order number and the model you would like instead, and we will walk you through the process.
How do I choose the right smith machine or golf simulator for my space?
Ceiling height, floor dimensions, and intended use all matter when selecting large equipment. Send us your room measurements and training goals, and our team will recommend the best fit from our lineup.
Do your basketball systems require professional installation?
Installation complexity varies by model. Each system includes detailed assembly instructions, and our support team can answer specific questions about tools, hardware, and setup steps before you begin.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our support team aims to answer every inquiry within one business day.
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Your payment and personal information are protected with industry-standard encryption.
Reliable Delivery
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), backed by tracking on every shipment.
30-Day Returns
Not the right fit for your home gym or game room? Returns are accepted per our Return Policy.
